The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value / Tapa dura
Autor:Frederick F. Reichheld
Editorial:Bain & Company
Número de páginas:
Idioma:Inglés
Año de publicación:
Disponible:1 en Stock
Estado: Muy bueno
Precio:$19.990 CLP
Precio de oferta:$4.990 CLP
Membresía: OT
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Reseña
U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners. Por cada 10 membresías que se re utilicen, reforestamos 1 árbol, cumpliendo nuestro desafío de reforestación de más de 10.000 nuevos árboles
Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage/Tapa dura
Autor:Peter Franz, Mathias Kirchmer
Editorial:
Número de páginas:
Idioma:
Año de publicación:
Disponible:1 en Stock
Estado: Muy bueno
Precio:$8.500 CLP
Precio de oferta:$3.990 CLP
Membresía: EC
Arma tu membresía Cultural interactiva a tu gusto, podrás intercambiarla en bodega mostrando tu N° de pedido.
Con tus pedidos estarás ayudando a la reforestación de más de 10.000 árboles.
Reseña
Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets?and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process. A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to: Achieving immediate business benefi ts while building lasting BPM capabilities Putting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capability Assessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most value The authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value. If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you. If you want to seize the competitive edge now?and maintain it for years to come?Value-Driven Business Process Management is for you. Por cada 10 membresías que se re utilicen, reforestamos 1 árbol, cumpliendo nuestro desafío de reforestación de más de 10.000 nuevos árboles
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